Illinois Bankers Association


February 28-March 1, 2019 | Embassy Suites, East Peoria

The ONE features eight educational tracks, 39 informative sessions, an engaging trade show and ample networking opportunities. Educational tracks include bank marketing, financial management, human resources, leadership development, relationship management, retail banking, risk management, and technology and operations.

Send three bankers and the fourth registration is FREE! 

Need assistance?  Connect with the Illinois Bankers at 217-789-9340.

Register Today! Full Brochure Details

About The ONE

Schedule of Events

Thursday, February 28

9:00 a.m. – 6:00 p.m. Registration Desk Open

10:30 a.m. – 12:00 p.m. Preconference Session with Lunch

12:30 p.m. – 1:45 p.m. Opening General Session
Featuring the Volunteer of the Year Award and Keynote Presentation

1:45 p.m. – 2:45 p.m. Break with Exhibitors

2:45 p.m. – 3:45 p.m. Concurrent Sessions

4:00 p.m. – 5:00 p.m. Concurrent Sessions

5:00 p.m. – 6:00 p.m. Reception with Exhibitors

Dinner on Your Own

6:30 p.m. – 8:30 p.m. Illinois Bankers PAC Brews (Optional)

8:30 p.m. – 11:00 p.m. Hospitality Suite

Friday, March 1

6:30 a.m. – 12:45 p.m. Registration Desk Open

8:00 a.m. – 9:00 a.m. Concurrent Sessions

9:00 a.m. – 9:30 a.m. Break with Exhibitors

9:30 a.m. – 10:30 a.m. Concurrent Sessions

10:45 a.m. – 11:45 a.m. Concurrent Sessions

11:45 a.m. – 12:45 p.m. Lunch with Exhibitors

12:45 p.m. – 2:00 p.m. Closing General Session
Featuring Future Leaders Alliance Graduation and Keynote Presentation

General Sessions & Keynote Speakers

Opening General Session: Thursday, February 28
12:45 p.m. - 1:45 p.m.

Deepening Human Connection in an Increasingly Digital World 
Joe Sullivan, President and CEO, Market Insights, Inc. 

Futurists tell us that every single technological change is now impacting humanity in a much deeper way. And while nearly every human being, regardless of culture or demographic cohort, desires a sense of connectedness, we find ourselves in a tech-enabled, hyper-connected world that can often feel less personal. Organizations that effectively blend the personal and digital experience – both for consumers and employees – are those that enjoy the highest levels of satisfaction and loyalty. This thought-provoking presentation explains why building and fostering human connection is key to establishing trust and maintaining competitive advantage. Challenge your thinking about what it means to be a bank today and apply tangible actions to ensure that relevant, contextual and personalized engagement deepens human connection and demonstrates a commitment to improving the lives of customers.

Closing General Session: Friday, March 1
1:00 p.m. - 2:00 p.m.

Top 10 Practices of the Most Successful High Performers
Cindra Kamphoff, Ph.D., Certified Mental Health Consultant, Speaker and Author

The conference concludes with Dr. Cindra Kamphoff revealing the top ten practices that the world’s best can use to gain a high-performance edge. She will share strategies and tools she has taught executives, NFL Pro Bowl athletes, Olympians and championship teams. Gain practical insight to increase happiness, purpose and fulfilment in your professional and personal life. Kamphoff earned a doctorate in performance psychology and is an accomplished speaker, marathoner, professor and high performance coach helping individuals master their mindsets. Among her clients are the Minnesota Vikings where she works individually with players to help train their minds. Her first book, Beyond Grit: Ten Powerful Practices to Gain the High Performance Edge, is an Amazon bestseller. Kamphoff is founder of the High Performance Mindset podcast available on iTunes, iHeartRadio and Stitcher Radio, and her work has appeared in The New York Times, ESPN the Magazine, The Huffington Post and USA Today.

Preconference Session with Lunch
Thursday, February 28 | 10:30 a.m. – 12:00 p.m.

Combating Unconscious Bias with Inclusion Nudges
Maureen A. Maffei, Attorney, Labor, Employment and Immigration Practice Group, Ice Miller LLP

We all have unconscious bias – the social norms and stereotypes that impact our understanding, actions and decision making. These biases creep into our workplace and can cause us to make favorable decisions for some and career limiting decisions for others. A leader’s ability to mitigate unconscious bias and actively practice inclusiveness is a business imperative for today’s organizations. This session introduces unconscious bias and provides strategies to increase self-awareness as well as debiasing techniques. Additionally, the presentation outlines three actionable inclusion nudges that leaders can implement in their organizations to mitigate unconscious bias.

Trade Show & Sponsors


Build your game plan by engaging with 40 companies showcasing their products and services to help increase your bank’s efficiencies and bottom line. Don’t miss this valuable opportunity to network and support IBA preferred vendors and associate members. With dozens of Trade Show prizes up for grabs, you could be a big winner! 

Connect with us to secure a booth and/or a sponsor an event.

About the Hotel, Continuing Education Credits & Mobile App

The Embassy Suites East Peoria Hotel & Riverfront Conference Center is conveniently situated off Interstate 74, along the Illinois River and within easy reach of the Caterpillar World Headquarters, Bradley University, Par-A-Dice Casino, and within walking distance to many restaurants and shopping venues. The hotel features 226 spacious two-room suites with separate sleeping and living areas and a host of convenient amenities designed to heighten the comfort of your stay, including a microwave, refrigerator, two 27-inch televisions, coffee maker with complimentary coffee and teas, hairdryer, iron and ironing board, wet bar, safe, and large work desk. Maintain your exercise regime with a fully equipped fitness room and a tropical pool area with swimming pool, whirlpool and sundeck. Relax in the lush green open-air atrium lobby and dine at the Riverside Café.

Host Hotel
Embassy Suites
100 Conference Center Drive
East Peoria, IL 61611
Phone 800-362-2779
Reserve Online

Overflow Hotel

Holiday Inn & Suites
101 Holiday Street
East Peoria, IL 61611
Phone 309-698-3333
Reserve Online

Alternative Lodging Options


HR Credit 
Qualifying sessions include those in the Human Resources and Leadership Development tracks as well as the general session presentations.

The IBA is recognized as an Approved Provider by the HR Certification Institute. This activity has been pre-approved for 9 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

The IBA is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 9 PDCs for the SHRM-CP or SHRM-SCP.

Continuing Professional Education
The IBA is recognized as a public accountant continuing professional education sponsor by the Illinois Department of Financial and Professional Regulation. Public accountants licensed in the state of Illinois will earn 5 credits of continuing professional education credit for attending sessions in the Financial Management track.

Certified Financial Marketing Professional
American Bankers Association Professional Certifications are  dedicated to promoting the highest standards of performance and ethics within the financial services industry. This program has been approved for 6.25 CFMP credits. This statement should not be viewed as an endorsement of this program or its sponsor. Qualifying sessions are found in the Bank Marketing track.

Stay informed of conference happenings with our easy-to-use mobile app featuring details on sponsors, exhibitors, speakers, presentation files and much more. Visit your preferred app store and search for “Illinois Bankers Association.” Wireless Internet access will be available free of charge in designated meeting rooms and public spaces at the Embassy Suites.

Special Offer & General Information

The Graduate School of Banking at the University of Wisconsin-Madison is a proud sponsor of The ONE. Individuals who attend the conference will receive a $250 rebate of the registration fee when they also attend the next available session of the Bank Technology Management School, Human Resource Management School, Sales and Marketing School, or Bank Technology Security School. Stop by the GSB booth for details.

Casual attire is appropriate on both days. 

A full refund will be provided for cancellations through February 15, 2019. A processing fee of $150 will apply to cancellations between February 16 and February 23, 2019. No refunds will be provided for cancellations after February 23, 2019, or no-shows. Substitutions are permissible.

Illinois Bankers PAC Brews


Thursday, February 28 | 6:30 pm - 8:30 pm
Kenny's Westside Pub, Peoria
Member & Nonmember $35 per person

Join your friends and colleagues at Kenny’s Westside Pub in downtown Peoria! Enjoy a variety of plentiful appetizers and an assortment of beverages with all proceeds benefiting Illinois Bankers PAC. 

All proceeds benefit IBA unless otherwise indicated. Only Illinois Bankers PAC Brews will benefit Illinois Bankers PAC. A copy of our report filed with the State Board of Elections is (or will be) available on the Board’s official website ( or for purchase from the State Board of Elections, Springfield, Illinois. All contributions to Illinois Bankers PAC are voluntary. You may refuse to contribute without reprisal. Contributions to Illinois Bankers PAC are not tax deductible.

Tracks & Concurrent Sessions

Bank Marketing

Fintechs, Neobanks and Beer Garages: Should You Fear Them, Fight Them, or Join Them to Help Your Bank Grow?
Becki Drahota, CEO, Mills Marketing

Millennials need banking services, but don’t need banks. Entrepreneurs can get $150,000 loans online in minutes. Rocket Mortgage promises to make getting a mortgage fast and easy. And your newer employees don’t even bank with you. This presentation explores how fintechs are disrupting deposit, loan and commercial credit lines of business. Find out how to stay relevant to tomorrow’s customers without revolutionizing your organizational structure, but by cherry-picking the tools you need to acquire now.

Big Ideas for Bank Marketing
Joe Sullivan, CEO, Market Insights, Inc.

Customer expectations are at an all-time high and only the creative, agile marketer will be able to help his institution stay competitive. Innovative new tools, platforms and technologies continue to disrupt the bank marketing landscape. This session explores emerging consumer behaviors and the marketing trends that should guide your strategic choices in 2019. The presentation is designed to inspire innovative thinking and help bank marketers navigate an increasingly digital landscape. Explore tangible ways to move beyond the basics and breathe new life and success into your marketing efforts.

How to Create a Customer Succession Plan
Becki Drahota, CEO, Mills Marketing

Many community banks have an overabundance of customers aged 50+ and a scarce supply of millennials. This session examines the implications of today’s bank customer age distinction and helps you create a plan to replace and/or substitute the demographic segments you need to succeed in the future. Using real life case studies and supplying detailed work sheets, obtain critical tools to help your bank plan for long-term sustainability. Create goals, objectives and major action steps to implement a targeted, needs-driven customer succession plan.

Driving Millennial Deposits with Digital Wealth Management
Duane Sobecki, Co-Founder and Chief Sales Officer, Robovise

In a rising interest rate environment, increasing new deposits and holding core deposits from younger customers are paramount. This session looks at how digital wealth management can attract additional deposits and products from the millennial and other generations, plus facilitate the recapture of deposits from competing institutions. The
presentation discusses how to make the millennial customer price insensitive and more attuned to the value you deliver as a community bank.

Bananas, Baking Soda, and Pizza: Key Ingredients for Bank Marketing Success!
Sid Haas, Vice President of Business Development, LKCS, and Neal Reynolds, President,

The banking industry is in the midst of a revolution. Your customers and prospects have a wealth of financial options that seemingly didn’t exist yesterday, yet banks continue to market themselves in the same way. This session looks at bank marketing differently. See how to package bank products for different markets while increasing revenue and
profits. Leverage the latest traditional and digital technologies to dramatically improve marketing ROI. Have some fun along the way, while finding out what any of this has to do with bananas, baking soda, and pizza.

Financial Management

Unconventional Wisdom to Grow Core Deposits
Sean Payant, Ph.D., Chief Consulting Officer, Haberfeld Associates

Retail banking is still a great business if we don’t allow flawed analysis to lead us into making bad decisions. The banking industry must bury its reliance on conventional wisdom about our retail banking products, policies and practices. When financial institutions begin executing an omni-channel approach to marketing – big data, digital solutions, geographic relevancy – and align people, products, policies and procedures, results follow. This approach can double customer acquisition and increase core deposits and profitability.

Tax Reform: Lessons Learned and Opportunities for the Future
Amanda Garnett, CPA, Principal, CliftonLarsonAllen LLP

The Tax Cuts and Jobs Act (TCJA) was the most sweeping tax law change since the 1980s. Though it was passed by Congress in less than 100 days, the bill has taken the IRS and practitioners more than a year to interpret and apply. This session discusses the lessons learned from tax reform and planning opportunities available to institutions going forward. At the conclusion of this session, participants should have a better understanding of the Tax Cuts and Jobs Act and be able to identify tax planning opportunities available to their institutions.

Opportunities to Access New Capital: Key Considerations for Bank Executives
Robert N. Flowers, Partner, Fenimore Kay Harrison & Ford, LLP

Raising capital in the public and private markets is a complicated and expensive process, and there are pros and cons to both. This presentation explores various alternatives to raising debt and equity capital privately or in a public offering. Topics for discussion include IPOs, private placements, private equity, and other creative solutions to raising capital in today’s environment.

Funding Strategies for a Changing Deposit Marketplace
Shawn O’Brien, President, QwickRate

Over the past decade, gathering deposits has not been a priority for many banks. Liquidity was plentiful and loan growth was the primary focus. However, over the last year the increase in loan demand has absorbed excess liquidity, the Fed has begun to unwind its quantitative easing policy, and the nation’s largest banks have shifted their deposit gathering priorities. All of this has led to a more competitive deposit market in what appears to be a rising rate environment. At the conclusion of this session, participants should be able to identify tactics for creating a well-defined deposit growth strategy leveraging both “on” and “off” balance sheet opportunities.

The Ultimate CECL Study
Rachel Miles, Director of Analytics, Visible Equity

Will your allowance increase under CECL? By how much? This session examines results from an intensive study on the impact different loss methods will have on allowance calculations. The presentation reviews general CECL concepts; describes common loss methods, including static pool, vintage, discounted cash flow and probability of default; and identifies general portfolio characteristics that lead to an increase or decrease in the allowance calculation vis-à-vis the various loss methods.

Human Resources

Employment Trends to Watch and Embrace in 2019
Tom Blackwell, Director, Financial Services, Angott Search Group

To stay competitive in today’s ever-changing business environment, C-level executives agree that finding and retaining the right talent is essential. How to do it effectively remains a challenge. This presentation identifies significant trends that are having an impact, or that are poised to become increasingly relevant in 2019. At the conclusion of this session, participants should be able to identify and act on current employment trends.

Employee Handbooks: A Guide for Review
Kathryn Montgomery Moran, Principal, Jackson Lewis P.C.

This presentation assists in determining whether your employee handbook complies with legal requirements relating to discrimination, harassment, vacation pay, sick pay, bonuses, commissions, expense reimbursements, federal and state contracting requirements and other applicable laws. The session covers legal issues that arise from language in employee handbooks and provides suggestions to protect your bank from legal liability. Presentation materials will include a checklist to assist with reviewing your bank’s handbooks. At the conclusion of this session, participants should be able to understand legal issues relating to employee handbooks and review their employee handbooks to determine if revisions are necessary.

Succession Planning for the Bank’s Success
Julia Johnson, Senior Manager, Wipfli LLP

The changing workforce and aging baby boomers are realities leading more financial institutions to seek help in understanding which of their staff is able and willing to fill key roles over the next five years. Determining the depth of the talent pipeline internally and externally isn’t easy. Succession planning is not a new concept, yet many institutions struggle at creating processes and a robust approach that moves beyond a static list of names kept in a file. A succession planning program includes a focus on positions critical to the bank’s strategic plan as well as a focus on employees and their development. At the conclusion of this session, participants should be able to understand the issues and challenges of succession in today’s workplace and identify practical approaches and tools to guide effective succession planning.

Total Compensation Plan Elements and Strategy
Julia Johnson, Senior Manager, Wipfli LLP

Total compensation is a “hot topic” for executive leadership as it is a primary consideration for attracting and retaining high performing employees at all levels within the bank. How executives are rewarded directly affects your ability to attract, retain, and reward talent within leadership positions. It is critical that the bank focuses on a total compensation strategy to ensure alignment with organizational, department and individual performance. This session focuses on how to strategically and effectively manage the total compensation plan and compensation “mix” to achieve bank goals and objectives while remaining responsive to the needs of employees. At the conclusion of this session, participants should be able to possess a working knowledge of total compensation plan elements, compensation strategies, and the importance of linking pay with performance.

Affirmative Action Update: OFCCP in the Trump Administration
Angela Adams, CEBS, SPHR, SHRM-SCP, Director, HR Services, HR Source

The Office of Federal Contract Compliance Programs is not backing away from its enforcement duties regarding government contractors/subcontractors. Financial institutions typically become contractors by participating in the FDIC program or accepting deposit of federal funds. This session goes over the many new directives issued in 2018, how the OFCCP is changing its auditing practices, and why the focus on pay equity continues – with the OFCCP recovering more money last year in compensation discrimination claims than in the last 12 years. Don’t get caught unaware of how OFCCP is evolving and what it means to you. At the conclusion of this session, participants should be able to explain OFCCP’s new direction under the Trump Administration and identify key areas to investigate in their HR departments.

2019 Bank HR Survival Guide
Michael D. Gifford, Attorney and Counselor, Howard & Howard Attorneys PLLC

As the 116th Congress commences and gridlock returns to Washington, employers can expect the Trump Administration to advance its agenda through the regulatory agencies it controls like the Department of Labor and the EEOC. Likewise, the Supreme Court appears poised to reverse decisions that gave rise to decades of anti-business interpretations of existing laws and regulations. This lively, interactive session addresses cutting-edge employment law developments and provides community bank HR professionals with the knowledge necessary to ensure compliance while maintaining profitability. At the conclusion of this session, participants should be able to understand new and shifting employment law requirements and identify the tools necessary to maximize human capital while avoiding the expense and distraction of avoidable litigation and enforcement proceedings.

Leadership Development

We Started from the Bottom, Now We’re Here: How Our Culture Went from Average to Award Winning!
Brett Jackson, CEO, Systemax

Declining sales, loss of talent, low morale – these were a few of the factors plaguing our organization when we decided to make a change. This session dives into how and why we made culture a top priority and how that journey can translate to your own organization. The emphasis will be discussing the impact of changing your culture and how long it will take to start seeing results. Ways to consistently continue to promote a culture of engagement and help your team take ownership over the shift also will be shared. Witness the importance of culture by going on our journey from the bottom to being on Entrepreneur Magazine’s Top Company Culture list. At the conclusion of this session, participants should have key takeaways to implement into their culture immediately.

Ordinary or EXTRAORDINARY: Is There Really a Choice?
Sean Payant, Ph.D., Chief Consulting Officer, Haberfeld Associates

We are seeing community bank leaders being tempted to copy the “big banks.” Community banks have a completely different pricing model than large financial institutions. The big banks have significantly more consumer and business customers, almost five times more by some estimates. If they drive off 1,000 customers because of bad product and polices, they are still in business. If we drive off 1,000 customers because of bad product and policies, we are out of business. As community bankers, we must have a compelling offer and a toolbox that brings people in our doors. We must be EXTRAORDINARY. At the conclusion of this session, participants should be able to understand how excess capacity impacts the banking industry and describe how people, products, polices and process impact the ability to grow. 

Working Together: How to Mentor the Next Generation of Diverse Leaders
Emily Bogan, Director of Product Management, nCino

Most financial institutions understand the importance of diverse teams and leaders, yet many banks struggle with the execution of this goal. This is a problem, as studies have shown that teams with gender and racial diversity are 15% more likely to meet their business goals and 70% more likely to capture new markets. Whether you’re trying to climb the corporate ladder or build a more inclusive culture, you’re likely to face challenges along the way. This session examines strategies and solutions for overcoming those challenges, building an empowered and competitive workforce, and mentoring diverse leaders that institutions need to succeed in the rapidly-changing environment.

Coach Up, Coach Down, Coach Out
Donna Flynn, LEHP, President, SkillsMastery Group Inc.

Effective coaching tools have one thing in common: clear, accountable outcomes. This interactive session explores various coaching styles and the opportunity to practice them with others. The presentation discusses coaching employees and peers, giving and asking for feedback, and learning a variety of coaching styles to use in different situations. At the conclusion of this session, participants should have tools that can be used immediately to coach others, solicit and provide clear feedback, and create conversations that lead to accountable outcomes.

Networking Excellence: The Art of Connecting
Joe Micallef, President, Sales Strategist and Sales Coach, Grow UP Sales

One of the most common business development activities undertaken by bankers today is to attend networking functions for the purpose of building their contacts. Many bankers, however, struggle to clearly differentiate themselves at these events and fail to leverage the great business opportunities available. By better planning networking strategy and developing more effective networking skills, you will be able to better leverage important events and generate more business opportunities. At the conclusion of this session, participants should be able to discover a new approach to networking to achieve networking excellence and effectively build more valuable connections.

Relationship Management

Stop Selling. Start Telling. Be Compelling.
Joe Micallef, President, Sales Strategist and Sales Coach, Grow UP Sales

Every banker says “we provide great service” or “we help small businesses,” but do you know how to truly demonstrate your great value proposition? Many bankers struggle to sell the features and benefits of their loan and deposit products. Without engaging customers to understand their specific needs, you will continue to have limited success. A more effective and simpler approach to engaging customers and highlighting the value of your services is to tell compelling success stories about problems you solved for other customers or how you have helped them grow. 

What Would You Do Differently If You Charged Admission? Embracingthe Experience Economy
Scott Florini, Vice President of Strategy, and Brad Ritner, CEEE, Director of Retail Design, NewGround

Discover and explore the principles of the Experience Economy! This session gives a taste of how to apply principles to drive greater economic value to the banking world. Begin thinking differently about mapping, as well as designing, a complete customer experience, including the importance of the development of personas. The presentation looks at how we got here (goods and services are no longer enough), the four Es (educational, esthetic, escapist, entertainment), and defining your persona/finding your role.

Retail Banking

The New Diversification
Steve Christenson, CHSP, CISP, Executive Vice President, Ascensus

New data shows Americans are strengthening their efforts to save for the future by increasing their use of 401(k) plans, 529 plans and HSAs. This session explores the mindset of daily life for each generation, describes the historical events that helped create where these fundamental ideas originate and evaluates methods of how to market bank products that address generational needs. Gain practical insight on current trends and how the demands on consumer dollars are changing.

Is Your Deposit Strategy Wearing a Leisure Suit?
Becki Drahota, CEO, Mills Marketing

Most banks need deposits. And most banks are using knee-jerk CD campaigns that only provide short- term, high-priced solutions. This session helps create the bones of a strong long-term deposit strategy, focusing on the 25% of your retail base that comprises nearly all retail deposit potential, deploying relationship-priced business deposits, and acquiring new depositors by thinking like a fintech. Tips and “how-to” tools will be included!

Top Trends That Will Disrupt and Define Retail Banking 2019
Joe Sullivan, CEO, Market Insights, Inc.

Banks of every size are trying to anticipate the future. Understanding relevant trends that are shaping the industry is one way to determine the clearest path to continued success. While the growing mobile ecosystem has enabled consumers to deposit a check with a mobile phone, send money to a friend instantaneously, and get approved for a loan without leaving home, retail banking will have to make routine adjustments to align with the customers they hope to attract and keep. This presentation examines the consumer, technology and industry trends that will have the greatest impact on all areas of retail delivery. Discover how these trends may be understood in the context of your local markets and used to make the strategic choices that will grow your bank.

Branch Utilization: Fill Up Capacity
Sean Payant, Ph.D., Chief Consulting Officer, Haberfeld Associates

To thrive instead of simply survive, community banks must focus on operating at capacity and serving more customers. Most financial institutions are operating at 15-30% capacity -- 50% if they are lucky. The typical community bank averages 1,200 core relationships per branch; the big banks average 5,000 per branch. If you are running at 30% capacity, what should your number one goal be? Fill it up! This session discusses techniques to grow your market share, capitalize on your competitive advantages and develop your team.

Design Thinking for a Delightful Banking Experience
Daniel Henderson, Senior Product Manager, nCino

Fintech startups, alternative lenders and evolving customer expectations are forcing financial institutions to change the way they develop new products and services. Instead of focusing solely on internal processes and operational efficiencies, banks must also employ “design thinking.” This strategy uses proven business management strategies to foster creativity and innovation, develop products that meet the users’ needs, and create an experience that delights both the customer and the employee, all of which are vital to a bank’s ability to survive and thrive in a changing landscape.

Risk Management

Disruption and Risk: Leveraging ERM to Manage Disruption in the Marketplace
Michael Carpenter, CAMS, NCRM, NCCO, Solutions Architect, Ncontracts

With fundamental changes occurring in our industry from peer-to- peer payment to online mortgage companies, the banking business is undergoing tremendous changes. How do these changes impact the bank’s strategic plan for growth? How does one plan in a market that is being disrupted by technology, changing customer demands and a volatile regulatory environment? Knowing the answers to these external factors can make a huge difference when asking key questions. For example, will spending more in marketing really create more customer demand? Using case studies, see best practices to get more out of your ERM programs and create better results.

Internal Controls for a Lean Organization
Marc W. Courey, JD, LLM, CPA/CFF, CFE, CICA, CCEP, CIA, Director – Forensic and Litigation Services, Wipfli LLP

Although internal controls seem to be a simple concept, many financial institutions struggle to implement effective control environments. Learn a range of internal controls to address various risks, including theft or misappropriation, in particular, ways that banks can implement effective controls in lean staffing environments. This session examines fraud schemes that could impact your bank and provides the means to manage potential fraud risks.

What Keeps You Up at Night: Fraud and Risk Management at Banks
Ann Davidson, Vice President, Risk Consulting, Allied Solutions, LLC

Don’t be afraid to learn about key fraud detection and prevention methods for today’s biggest fraud threats! This session explores ways that banks are being attacked by fraudsters and how to stop the bleeding.

Technology and Operations

New Technologies in Banking: The Road Ahead
Mark Scholl, CISSP, CEH, MCSE, CISA, Partner, Wipfli LLP

New technologies have changed the way banks interact with and do business with their customers. In this ever-changing and evolving market, what will be next? Doing nothing is not a strategy. This presentation covers the latest technologies in banking and what the board and executive management need to do to prepare for the future. Gain an understanding of new products and services that are available, the options for outsourcing technology management and cloud computing, and the bank’s role for selection and due diligence.

Surviving the Mock Disaster: Building an Effective Tabletop Exercise
Ken M. Shaurette, Director InfoSecurity and Audit, FIPCO

At least once a year the business continuity plan must be tested. This session clarifies the different types and purposes of tests. Tabletop exercises provide an opportunity for management and staff to review the purpose and contents of the business continuity and disaster recovery plan. Proper testing should promote key staff’s familiarity with BCP and incident response plans. A tabletop exercise is an important way to identify areas that might not otherwise be addressed with limited scope, technical or alternate site testing. This session provides an opportunity for open discussion of participants’ current approaches and past activities. 

The State of Cybersecurity
Benjamin LeClaire, Manager, Plante Moran

Some banks are unaware of the primary threats their institutions are up against. Some are unsure about how to address them while others simply don’t know what they don’t know. This presentation cuts through the uncertainty to provide a clear and concise delivery on the primary threats community banks are facing in present day and how they came to be. Direct guidance is offered through simple and efficient processes that all banks can execute to combat these threats.

The ISO’s Guide to Third Party Oversight
Alyssa Pugh, Software Support Manager, CoNetrix

What are information security officers expected to address when it comes to third party oversight? This session examines the history of vendor management guidance and how it has shaped our current risk management process for third party oversight. The presentation looks at each element of the risk management process to clearly identify expectations of the ISO.

What Banks are Doing to Streamline Commercial Lending Processes
Timothy Reimink, MBA, Managing Director, Crowe LLP

Commercial lending sometimes seems to be stuck in its old ways. Most financial institutions, however, recognize there are opportunities for the bank – and its customers – to be faster and more efficient. Technology is now available to help banks improve, yet improving commercial loan processes is more than just technology. It involves rethinking processes, job roles, expectations and portfolio risk management. This presentation helps participants better understand how commercial lending processes can be streamlined and identifies the types of technologies used for commercial lending. Learn how both new business and risk are being managed more effectively and how portfolio analytics are being used.