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These courses are designed in 15-20 minute modules and usually take between two to eight hours to complete and includes activities such as short quizzes and simulations. At initial log-in, the participant views the course outline and performs the work on an unregulated schedule. Each course must be completed within six months. Each time work is resumed, the program management system takes the participant to the point where work stopped previously. Upon completion, a grade will be posted to the participant's grade book. The grade will be based upon performance on the various modules and the final assessment module.

Registration Fees
Each course is $95 for a member and $130 for a nonmember unless otherwise noted in the course description.

Cancellation Policy
Cancellations are allowed within seven days of enrollment if the participant has not logged into the course.

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Courses

Course Descriptions

Basic Banking Knowledge top

Banking Today

Case Studies/Assessments top

ABA Case Study for Wealth Advisors: The Corporate Executive

Fundamental Business Skills top

Business Etiquette

Presentation Skills

Dealing Effectively with Co-workers

Sexual Harrassment in the Workplace

Ethical Issues for Bankers

Sexual Harrassment in the Workplace for Managers

Managing Time at Work

Telephone Etiquette

Meetings That Work Writing Bank Correspondence

Management and Leadership top

Coaching for Success

Managing Employee Relations

Corrective Action

Performance Management

Hiring the Best

Project Management Fundamentals, Part One

Improving Productivity

Project Management Fundamentals, Part Two

Managing Change

Rewards and Recognition

Microsoft Office Courses top

Microsoft Access 2000: Level 1

Microsoft Outlook 2000: Advanced

Microsoft Access 2000: Level 2

Microsoft PowerPoint 2000: Intro.

Microsoft Access 2000: Level 3

Microsoft PowerPoint 2000: Advanced

Microsoft Excel 2000: Level 1

Microsoft Word 2000: Level 1

Microsoft Excel 2000: Level 2

Microsoft Word 2000: Level 2

Microsoft Excel 2000: Advanced

Microsoft Word 2000: Advanced 

Microsoft Outlook 2000: Introduction

 

Personal Trust Curriculum Level I top

Building Trust Expertise -- Trust Administration

Building Trust Expertise -- Taxation & Estate Planning

Building Trust Expertise -- Investment Management

Personal Trust Curriculum Level II top

Discretionary Distributions

Fiduciary Law

Estate Planning for the Marital Deduction

Investments I

Estate Planning Overview

Managing Trust Accounts

Federal Estate and Gift Taxes

Retirement Planning

Fiduciary Income Taxes

 

Personal Trust Curriculum Level III top

Estate Planning Case Study

Financial Planning Skills

Estate Planning for Charitable Giving

Generation Skipping Transfer Tax

Estate Planning for Lifetime Gifts

Investments II

Estate Planning for the Business Owner

Life Insurance and Annuities

Regulatory Compliance top

Americans with Disabilities Act (ADA)

FDIC Deposit Insurance

Bank Bribery Act

Flood Disaster Protection Act

Bank Protection Act

Home Mortgage Disclosure Act (HMDA)

Bank Secrecy Act (BSA)

Office of Foreign Assets Control (OFAC)

Bank Secrecy Act (BSA) for Managers

Privacy for Customer Contact Personnel

Bank Secrecy Act (BSA) for
Private Bankers
Real Estate Settlement Procedures Act (RESPA)

Check 21 Overview

Regulatory Compliance for Call Center Representatives

Community Reinvestment Act

Regulatory Compliance for Customer Service Representatives

Electronic Fund Transfer Act - Reg E

Regulatory Compliance for Personal Bankers

Equal Credit Opportunity Act - Reg B

Regulatory Compliance for Tellers

Expedited Funds Availability - Reg CC

Service Members Civil Relief Act

Extending Credit to Bank Insiders - Reg O

Truth in Lending Act - Reg Z

Fair Credit Reporting Act (FCRA)

Truth in Savings Act - Reg DD

Fair Housing Act

USA Patriot Act

Fair Lending

 

Regulatory Compliance for Call Center Representatives top
These modules are available as a single course within the Regulatory Compliance area.

Bank Secrecy Act (BSA) for Call Center Representatives

Office of Foreign Asset Control (OFAC) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

USA PATRIOT Act for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

Privacy for Call Center Representatives

Expedited Funds Availability (Reg CC) for Call Center Representatives

Truth in Savings Act (Reg DD) for Call Center Representatives

Reserve Requirements (Reg D) for Call Center Representatives, Customer Service Representatives, and Tellers

Electronic Funds Transfer Act (Reg E) for Call Center Representatives and Personal Bankers

Fair Credit Reporting Act (FCRA) for Call Center Representatives

Americans with Disability Act (ADA) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

Regulatory Compliance for Consumer Lenders top
These modules are available as a single course within the Regulatory Compliance area.

Anti-Money Laundering Regulations for Consumer Lenders

Deposit-Related Regulations for Consumer Lenders (Reg E and Reg D)

Extending Credit to Bank Insiders (Reg) for Consumer Lenders

Fair Credit Reporting Act (FCRA) for Consumer Lenders

Fair Lending for Consumer Lenders

Flood Disaster Protection Act for Consumer Lenders

Home Mortgage Disclosure Act and Community

Privacy for Consumer Lenders

Real Estate Settlement Procedures Act (RESPA) for Consumer Lenders

Reinvestment Act for Consumer Lenders

Regulatory Compliance for Consumer Lenders

Servicemembers Civil Relief Act for Consumer Lenders

Truth in Lending for Consumer Lenders (Reg Z)

Unfair or Deceptive Acts or Practices (Reg AA) for Consumer Lenders

Regulatory Compliance for Customer Service Representatives top
These modules are available as a single course within the Regulatory Compliance area.

Bank Secrecy Act (BSA) for Customer Service Representatives

Office of Foreign Asset Control (OFAC) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

USA PATRIOT Act for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

Privacy for Customer Service Representatives

Expedited Funds Act (Reg CC) for Customer Service Representatives

Truth in Savings Act (Reg DD) for Customer Service Representatives

Reserve Requirements (Reg D) for Call Center Representatives, Customer Service Representatives, and Tellers

Electronic Funds Transfer Act (Reg E) for Customer Service Representatives

Americans with Disability Act (ADA) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

Community Reinvestment Act (CRA) for Customer Service Representatives, Personal Bankers, and Tellers

Regulatory Compliance for Personal Bankers top
These modules are available as a single course within the Regulatory Compliance area.

Bank Secrecy Act (BSA) for Personal Bankers

Office of Foreign Asset Control (OFAC) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

USA PATRIOT Act for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

Privacy for Personal Bankers

Expedited Funds Availability Act (Reg CC) for Personal Bankers

Truth in Savings Act (Reg DD) for Personal Bankers

Bank Bribery Act for Personal Bankers

Electronic Funds Transfer Act (Reg E) for Call Center Representatives and Personal Bankers

Fair Credit Reporting Act (FCRA) for Personal Bankers

Fair Lending for Personal Bankers

Equal Credit Opportunity Act (ECOA) for Personal Bankers

Home Mortgage Disclosure Act (HMDA) for Personal Bankers

Real Estate Settlement Procedures Act (RESPA) for Personal Bankers

Truth in Lending (Reg Z) for Personal Bankers

Americans with Disability Act (ADA) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

Community Reinvestment Act (CRA) for Customer Service Representatives, Personal Bankers, and Tellers

Regulatory Compliance for Tellers top
These modules are available as a single course within the Regulatory Compliance area.

Bank Secrecy Act (BSA) for Tellers

Office of Foreign Asset Control (OFAC) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

USA PATRIOT Act for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

Privacy for Tellers

Expedited Funds Availability Act (Reg CC) for Tellers

Reserve Requirements (Reg D) for Call Center Representatives, Customer Service Representatives, and Tellers

Electronic Funds Transfer Act (Reg E) for Tellers

Americans with Disability Act (ADA) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers

Community Reinvestment Act (CRA) for Customer Service Representatives, Personal Bankers, and Tellers

Retail Banking Fundamentals top

Consumer Credit Products

Referring Mutual Funds & Securities Customers

Fundamentals of Consumer Lending

Referring Trust Customers

Fundamentals of Mortgage Lending

Revitalizing Customer Service

Introduction to Financial Planning Products

Understanding Bank Products

Personal Tax Return Analysis

Understanding Financial Planning

Referring Insurance & Annuities Customers

 

Retail Banking Sales Skills top

Building and Retaining Customer Relationships

Profiling Mortgage Prospects

Cross-selling Deposit Products

Sales Coaching in the Bank

Effective Referrals

Successful Sales Campaigns

Event Based Selling

Teleconsulting

Introduction to Relationship Selling

 

Small Business Banking Fundamentals top

Credit Products for Small Businesses

Intro. to Analyzing Financial Statements

Deposit Products for Small Businesses

Overview of Financial Statements

Fundamentals of Small Business Banking

Retirement Products for Small Businesses

Small Business Banking Sales Skills top

Calling on Small Business Customers

Relationship Selling to Small Business Customers

Servicing and Growing Small Business Relationships

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