These courses are designed in 15-20 minute modules and usually take between two to eight hours to complete and includes activities such as short quizzes and simulations. At initial log-in, the participant views the course outline and performs the work on an unregulated schedule. Each course must be completed within six months. Each time work is resumed, the program management system takes the participant to the point where work stopped previously. Upon completion, a grade will be posted to the participant's grade book. The grade will be based upon performance on the various modules and the final assessment module.
Courses |
 Course Descriptions
|
Basic Banking Knowledge top |
Banking Today |
Case Studies/Assessments top |
ABA Case Study for Wealth Advisors: The Corporate Executive |
Fundamental Business Skills top |
Business Etiquette |
Presentation Skills |
Dealing Effectively with Co-workers |
Sexual Harrassment in the Workplace |
Ethical Issues for Bankers |
Sexual Harrassment in the Workplace for Managers |
Managing Time at Work |
Telephone Etiquette |
| Meetings That Work |
Writing Bank Correspondence |
Management and Leadership top |
Coaching for Success |
Managing Employee Relations |
Corrective Action |
Performance Management |
Hiring the Best |
Project Management Fundamentals, Part One |
Improving Productivity |
Project Management Fundamentals, Part Two |
Managing Change |
Rewards and Recognition |
Microsoft Office Courses top |
Microsoft Access 2000: Level 1 |
Microsoft Outlook 2000: Advanced |
Microsoft Access 2000: Level 2 |
Microsoft PowerPoint 2000: Intro. |
Microsoft Access 2000: Level 3 |
Microsoft PowerPoint 2000: Advanced |
Microsoft Excel 2000: Level 1 |
Microsoft Word 2000: Level 1 |
Microsoft Excel 2000: Level 2 |
Microsoft Word 2000: Level 2 |
Microsoft Excel 2000: Advanced |
Microsoft Word 2000: Advanced |
Microsoft Outlook 2000: Introduction |
|
Personal Trust Curriculum Level I top |
Building Trust Expertise -- Trust Administration |
Building Trust Expertise -- Taxation & Estate Planning |
Building Trust Expertise -- Investment Management |
Personal Trust Curriculum Level II top |
Discretionary Distributions |
Fiduciary Law |
Estate Planning for the Marital Deduction |
Investments I |
Estate Planning Overview |
Managing Trust Accounts |
Federal Estate and Gift Taxes |
Retirement Planning |
Fiduciary Income Taxes |
|
Personal Trust Curriculum Level III top |
Estate Planning Case Study |
Financial Planning Skills |
Estate Planning for Charitable Giving |
Generation Skipping Transfer Tax |
Estate Planning for Lifetime Gifts |
Investments II |
Estate Planning for the Business Owner |
Life Insurance and Annuities |
Regulatory Compliance top |
Americans with Disabilities Act (ADA) |
FDIC Deposit Insurance |
Bank Bribery Act |
Flood Disaster Protection Act |
Bank Protection Act |
Home Mortgage Disclosure Act (HMDA) |
Bank Secrecy Act (BSA) |
Office of Foreign Assets Control (OFAC) |
Bank Secrecy Act (BSA) for Managers |
Privacy for Customer Contact Personnel |
Bank Secrecy Act (BSA) for
Private Bankers |
Real Estate Settlement Procedures Act (RESPA) |
Check 21 Overview |
Regulatory Compliance for Call Center Representatives |
Community Reinvestment Act |
Regulatory Compliance for Customer Service Representatives |
Electronic Fund Transfer Act - Reg E |
Regulatory Compliance for Personal Bankers |
Equal Credit Opportunity Act - Reg B |
Regulatory Compliance for Tellers |
Expedited Funds Availability - Reg CC |
Service Members Civil Relief Act |
Extending Credit to Bank Insiders - Reg O |
Truth in Lending Act - Reg Z |
Fair Credit Reporting Act (FCRA) |
Truth in Savings Act - Reg DD |
Fair Housing Act |
USA Patriot Act |
Fair Lending |
|
Regulatory Compliance for Call Center Representatives top
These modules are available as a single course within the Regulatory Compliance area. |
Bank Secrecy Act (BSA) for Call Center Representatives |
Office of Foreign Asset Control (OFAC) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers |
USA PATRIOT Act for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers |
Privacy for Call Center Representatives |
Expedited Funds Availability (Reg CC) for Call Center Representatives |
Truth in Savings Act (Reg DD) for Call Center Representatives |
Reserve Requirements (Reg D) for Call Center Representatives, Customer Service Representatives, and Tellers |
Electronic Funds Transfer Act (Reg E) for Call Center Representatives and Personal Bankers |
Fair Credit Reporting Act (FCRA) for Call Center Representatives |
Americans with Disability Act (ADA) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers |
Regulatory Compliance for Consumer Lenders top
These modules are available as a single course within the Regulatory Compliance area. |
Anti-Money Laundering Regulations for Consumer Lenders
|
Deposit-Related Regulations for Consumer Lenders (Reg E and Reg D) |
Extending Credit to Bank Insiders (Reg) for Consumer Lenders |
Fair Credit Reporting Act (FCRA) for Consumer Lenders |
Fair Lending for Consumer Lenders |
Flood Disaster Protection Act for Consumer Lenders |
Home Mortgage Disclosure Act and Community |
Privacy for Consumer Lenders |
Real Estate Settlement Procedures Act (RESPA) for Consumer Lenders |
Reinvestment Act for Consumer Lenders |
Regulatory Compliance for Consumer Lenders |
Servicemembers Civil Relief Act for Consumer Lenders |
Truth in Lending for Consumer Lenders (Reg Z)
|
Unfair or Deceptive Acts or Practices (Reg AA) for Consumer Lenders |
Regulatory Compliance for Customer Service Representatives top
These modules are available as a single course within the Regulatory Compliance area. |
Bank Secrecy Act (BSA) for Customer Service Representatives |
Office of Foreign Asset Control (OFAC) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers |
USA PATRIOT Act for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers |
Privacy for Customer Service Representatives |
Expedited Funds Act (Reg CC) for Customer Service Representatives |
Truth in Savings Act (Reg DD) for Customer Service Representatives |
Reserve Requirements (Reg D) for Call Center Representatives, Customer Service Representatives, and Tellers |
Electronic Funds Transfer Act (Reg E) for Customer Service Representatives |
Americans with Disability Act (ADA) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers |
Community Reinvestment Act (CRA) for Customer Service Representatives, Personal Bankers, and Tellers |
Regulatory Compliance for Personal Bankers top
These modules are available as a single course within the Regulatory Compliance area. |
Bank Secrecy Act (BSA) for Personal Bankers |
Office of Foreign Asset Control (OFAC) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers |
USA PATRIOT Act for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers |
Privacy for Personal Bankers |
Expedited Funds Availability Act (Reg CC) for Personal Bankers |
Truth in Savings Act (Reg DD) for Personal Bankers |
Bank Bribery Act for Personal Bankers |
Electronic Funds Transfer Act (Reg E) for Call Center Representatives and Personal Bankers |
Fair Credit Reporting Act (FCRA) for Personal Bankers |
Fair Lending for Personal Bankers |
Equal Credit Opportunity Act (ECOA) for Personal Bankers |
Home Mortgage Disclosure Act (HMDA) for Personal Bankers |
Real Estate Settlement Procedures Act (RESPA) for Personal Bankers |
Truth in Lending (Reg Z) for Personal Bankers |
Americans with Disability Act (ADA) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers |
Community Reinvestment Act (CRA) for Customer Service Representatives, Personal Bankers, and Tellers |
Regulatory Compliance for Tellers top
These modules are available as a single course within the Regulatory Compliance area. |
Bank Secrecy Act (BSA) for Tellers |
Office of Foreign Asset Control (OFAC) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers |
USA PATRIOT Act for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers |
Privacy for Tellers |
Expedited Funds Availability Act (Reg CC) for Tellers |
Reserve Requirements (Reg D) for Call Center Representatives, Customer Service Representatives, and Tellers |
Electronic Funds Transfer Act (Reg E) for Tellers |
Americans with Disability Act (ADA) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers |
Community Reinvestment Act (CRA) for Customer Service Representatives, Personal Bankers, and Tellers |
Retail Banking Fundamentals top |
Consumer Credit Products |
Referring Mutual Funds & Securities Customers |
Fundamentals of Consumer Lending |
Referring Trust Customers |
Fundamentals of Mortgage Lending |
Revitalizing Customer Service |
Introduction to Financial Planning Products |
Understanding Bank Products |
Personal Tax Return Analysis |
Understanding Financial Planning |
Referring Insurance & Annuities Customers |
|
Retail Banking Sales Skills top |
Building and Retaining Customer Relationships |
Profiling Mortgage Prospects |
Cross-selling Deposit Products |
Sales Coaching in the Bank |
Effective Referrals |
Successful Sales Campaigns |
Event Based Selling |
Teleconsulting |
Introduction to Relationship Selling |
|
Small Business Banking Fundamentals top |
Credit Products for Small Businesses |
Intro. to Analyzing Financial Statements |
Deposit Products for Small Businesses |
Overview of Financial Statements |
Fundamentals of Small Business Banking |
Retirement Products for Small Businesses |
Small Business Banking Sales Skills top |
Calling on Small Business Customers |
Relationship Selling to Small Business Customers |
Servicing and Growing Small Business Relationships |
